COMPREHENSIVE MAINTENANCE COVER

Vehicle maintenance is something that can’t be avoided and all vehicles must be maintained at all times in line with the Manufacturer’s guidelines. Our Comprehensive Maintenance Cover means that customers pay one monthly fee and never have any unexpected surprises.

What’s included?

One-call booking service direct to our Vehicle Service Management team who can handle all customer queries.

Routine servicing and mechanical repair requests handled Mon-Fri from 8am to 5.30pm (excluding Bank Holidays).

Roadside assistance, replacement tyre emergencies and windscreen repairs handled 24 hours a day.

Servicing, maintenance and repairs, including routine maintenance, replacement batteries and exhausts.

Tyres.

Breakdown assistance available 24/7.

Replacement glass (rechargeable on use).

MOT (for Contract Hire, Personal Contract Hire and Finance Lease agreements with maintenance).

OUR PROMISE

We constantly monitor our supplier network to ensure that our drivers receive the best service at all times. Our maintenance package allows drivers to get the maximum value from their vehicle with minimum downtime, by offering courtesy cars where available. Using our scale, we can keep charges well below those available to independent buyers, passing reduced costs on to our customers.

HOW IT WORKS

You can book online through our service booking section on our website or by calling 0845 189 8037. Once your booking has been confirmed with a garage you will receive an email or SMS containing the booking date.

We can also offer:

Free collect (before 11am) and return (before 5pm) service.

Subject to availability and given 5 working days’ notice.

Free complimentary courtesy car for business customers only.

*Please note: This is subject to availability; 5 working days’ notice is required and you must have adequate insurance cover. For prestige vehicles a longer notice period of 10 working days’ notice is required. When you collect your courtesy car, you will need to produce your driving licence, DVLA code and current insurance documents. Your booking agent or our online function will provide full details when you contact us.
A dedicated team who will chase progress of repairs and keep you updated until your vehicle is returned, if it remains off the road for any reason.

WHAT OUR SERVICE MEANS FOR CUSTOMERS

Our Comprehensive Maintenance Cover takes the hassle out of managing routine and emergency vehicle maintenance and can provide cost savings for our customers. Details of the key features of our cover are provided below.

SERVICE AND REPAIR

What’s included:

Qualified assistance/guidance on your booking

Text message reminder

Pre-allocated service slots

Reduced labour rates and discounts on approved spare parts

Free collection/delivery of vehicle from home or work.

Subject to availability and given 5 working days’ notice

Detailed list of all repairs carried out

Courtesy car provided for Business Users only*

A network of over 5,900 dealers across the UK

What’s not:

Consumables such as oil, windscreen washer fluid, or AdBlue, unless part of scheduled service

Replacement of damaged, missing or stolen items

Repair of accident damage or vehicle abuse

Consequential wear/damage to covered parts that have failed due to lack of/irregular maintenance/servicing of vehicle. Including diesel particulate filters (DPF filters) on diesel vehicles not operated as per the manufacturers guidelines

Paintwork and body damage

Driver induced faults

FAIR PLAY TYRE

What’s included:

Provided by Kwik-Fit at locations across the UK or via a mobile service

No-hassle service

No recharge for replacement of tyres with < 2mm tread depth, puncture repairs, or tyres with side-wall damage, provided our preferred supplier is used

Premium-branded tyres

Health and Safety compliant

Inclusive for Contract Hire, Personal Contract Hire and Finance Lease agreements with maintenance

Tyres inflated with nitrogen as standard

Winter Tyre Hotel (at additional cost)

What’s not:

Replacement due to damage from a road traffic accident

Replacement due to theft

Subject to malicious damage or vandalism

Subject to an insurance claim or if fraud is suspected

BREAKDOWN ASSISTANCE

What’s included:

Support provided 24 hours a day, 7 days a week, 365 days a year Delivered by the AA

Inclusive for Contract Hire, Personal Contract Hire and Finance Lease agreements with maintenance.

Roadside assistance from the driver’s home, workplace or during journey

One call service support

AA manages recovery process, inc referral to other breakdown provider if covered free of charge under manufacturer warranty

Driver downtime minimised with average attendance time of 49 mins and 80% of vehicles repaired at roadside

Available to all fleet-managed vehicles up to 3.5 tonnes and not longer than 5.5 metres or wider than 2.3 metres.

Pre-arranged European cover included

Larger commercial vehicle cover available via AA Commercial Assistance

REPLACEMENT GLASS

What’s included:

One call service

No-hassle service

Service provided 24 hours a day, 7 days a week, 365 days a year

Glass replacement can be provided Nationally by Hilton Windscreens

Replacement Glass Service is recharged on use

ADDITIONAL SERVICES

In addition to the benefits above, we also provide a number of additional services to support customers:
Unreliable vehicles – we will pursue the manufacturer for recompense/replacement in the case of vehicles with persistent faults that affect the drivers use.
Warranty issues – where a claim is justified, we will fully support the customer by pursuing the manufacturer for recompense including the cost of any associated car or commercial vehicle hire charges.
Uneconomic repairs – where the mileage is high enough to make the repair uneconomic, we would recommend terminating the contract and replacing the vehicle.

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